What types of pets do you care for?
Puget Pets offers daily dog walking service in Seattle. With our pet sitting services, we care most often for dogs and cats. We also have specialist care providers for birds, rabbits, gerbils and other animals. We don’t provide care for horses or livestock, or for any animal that is illegal to own.
I’d like to hire PugetPets for daily dog walks. Will my dog be walked with others?
PugetPets offers one-to-one attention. Your dog will be walked with others only if you have multiple dogs and want them walked together.
Can I schedule a specific time for a mid-day dog walk?
We cannot guarantee a specific dog walk time, though we do try to meet your preferences. All mid-day dog walks take place between 11:00 a.m. and 2:00 p.m.
How do I set up service with PugetPets?
First, let us know through the website homepage or by phone at (206) 354-7861 that you’re interested in service. Next, we’ll contact you to set up a free in-home initial consult. At the consult, we’ll answer your questions, gather information about you and your pet, and together review and sign the service agreement.
How do you select your staff?
PugetPets is known as a great place to work, and as a result, we have 60+ applicants for every open position. Our selection process is rigorous. Dog Walker candidates respond to written and to telephone interview questions.
The most promising are then invited for a two-hour, in-person interview.
This session, based on behavioral interviewing techniques, covers topics that include home security, elder pet care, puppy and kitten care, medication administration, customer service and pet first aid.
Meet Our Team!
View our team members to learn more about their credentials, experience, and passion for pets!
Top candidates are then individually invited for an “Assessment Day,” where we observe the candidate care for our “assessment pets”–wonderful animals with very challenging behaviors. The few candidates who meet our standards are, as a final step, thoroughly background-checked by a professional investigative firm.
What forms of payment do you accept?
We accept VISA and MASTERCARD credit cards through our secure online payment system.
Are you bonded and insured?
Yes. We are bonded and insured by companies rated “Excellent” by A.M. Best.
Do you give medications and injections?
Yes. Our care providers are experienced with giving medications and injections.
Suppose my pet becomes ill while I’m away? What happens?
Before agreeing to care for any pet, we make sure we understand any potential or ongoing health issues. We also collect your vet’s contact information, have you identify a preferred 24-hour animal hospital and set any care preferences or limits.
If there is any problem while you are gone, we follow your directives, and alert you to the situation immediately.
I have a house alarm. Is that a problem?
No, house alarms are not a problem. We often work with clients whose homes are alarmed.
Should I tip the pet sitter?
It’s entirely your choice. Any gratuity goes 100% to your pet care provider.
How far in advance do I need to reserve?
For holidays, reserve as far in advance as possible. For other dates, we suggest at least a three-day advance reservation. If we can accommodate you with less notice, we’re happy to do that. Please note that we cannot provide service without the free in-home initial consult.
What areas do you service?
Our pet sitting services are offered in the entire greater Seattle area.
When is payment due?
For first-time and occasional services, payment is due at the time of booking; your payment holds your reservation. For on-going dog-walk and pet-sit clients, payment is due monthly at the start of service.
What is your cancellation policy?
We understand that plans change. With notice of more than 24 hours, you receive a full refund. With notice of fewer than 24 hours, there is no refund. See the final question in this FAQ for cancellation of services that include holidays.
Our cancellation policy is 1 day’s notice for all services not scheduled during the holiday windows. Meaning services scheduled for Thursday must be cancelled by Tuesday 11:59pm to avoid paying full price for the service. Because last minute cancellations greatly prohibit our staff’s ability to fill voids in their scheduled, if an appointment is cancelled without the appropriate notice being provided, the client will be responsible for the entire cost of the service. Because we value our staff’s time and the commitment they make to our client’s pets we promise to provide them with 24 hours notice of cancellation or we will pay them for the appointment. Services scheduled during the holidays are subject to separate terms.
Can I leave a key under the doormat for you?
No. To ensure security, we use a SafeKey system, which includes collecting two copies of your key directly from you and securing them at our offices in a way not associated with your address. We usually collect keys during the initial consult. There is a $15 fee for key pick-up at times other than the initial consult.
When and how do you return my keys to me?
Within a week of service, we can arrange to return your keys directly to you. Clients who might need our services in the future usually opt to have us keep the keys.
What are your hours of operation?
Weekdays 7:00 a.m. to 6:00 p.m.
Weekends 10:00 a.m. to 7:00 p.m.
Pet care hours:
7 days a week, 24 hours a day.
What are your holiday rates and policies?
Services provided on these dates are subject to a 50% surcharge. Cancellation for the above popular service dates must be received 10 days before services are scheduled to start to avoid being subject to the full price of the service and holiday surcharge.
- January 1
- Memorial Day & associated weekend
- Independence Day & associated weekend
- Labor Day & associated weekend
- Thanksgiving & associated weekend
- Christmas Eve
- New Years Eve
For services that include holidays, 10 days notice of cancellation is required to receive a full refund. With less than 10 days notice, there is no refund. For example, if a service begins the morning of December 23, notice must be given by the morning of December 14.